The electronic reference service provided on the websites of Jordanian university libraries (governmental and private): An analytical study

Document Type : Scientific Articles

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1 AL- Balqa Applied University

2 AL-Balqa Applied University

Abstract

The study aims to identify the nature of electronic reference services provided on the websites of Jordanian public and private university libraries, which number (27), including (10) government, and the extent to which they keep pace with rapid technological developments, while trying to compare and measure their levels on those websites. The unified index service, automated search, and response to inquiries were analyzed along with the ongoing briefing service and selective broadcast of information by accessing and analyzing websites. It was found that the unified index and automated search service is available in public university libraries by virtue of their participation in the Center of Excellence, which provides the cooperative service. While private universities vary in this regard, due to each university sharing databases or cooperative subscriptions with other libraries, while the service of responding to inquiries and selective broadcasting of information is almost formal and inactive in all university library sites. Therefore, the study recommends the importance of activating the participation of libraries in private universities with the Discrimination Center and activating the services available on their computerized systems to achieve the greatest possible benefit from these systems.

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