The Impact of Business Intelligence Systems on Crisis Management at King Abdulaziz University

Document Type : Scientific Articles

Authors

1 King Abdulaziz University- Department of Information Science. College of Arts

2 Applied college King Abdulaziz University Saudi Arabia

Abstract

The study aims to explore the impact of Business Intelligence Systems on crisis management at King Abdulaziz University. To achieve this, the study adopted a descriptive survey methodology suitable for the study's objectives, utilizing a case study approach. The study population consisted of academic and administrative leaders at King Abdulaziz University, with a sample size of 53 individuals. Data were collected through a questionnaire using a five-point Likert scale and analyzed using the SPSS software package for the social sciences. The study's key findings include: King Abdulaziz University implements the concepts of Business Intelligence Systems and crisis management effectively. The data revealed a statistically significant impact of Business Intelligence Systems on crisis management at the significance level of (0.05 ≥ α). The study was based on the primary hypothesis that there is no statistically significant impact of Business Intelligence Systems on crisis management. However, the results refute this hypothesis and confirm the validity of the alternative hypothesis, suggesting a significant impact of Business Intelligence Systems dimensions (data collection and analysis, storage, real-time processing, business performance management, competitive intelligence, and decision support) on crisis management at King Abdulaziz University. In light of these findings, the study recommends enhancing the use of BIS in King Abdulaziz University and other universities to improve their crisis management capabilities.

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